IT Fundamentals
Welcome to the IT Fundamentals course. Click on any module below to explore its in-depth content on a standalone page.
Module 1: Foundations of IT Support & Professional Conduct
Learn the tiered support model, technician responsibilities, professionalism, ethics, and safety best practices including ESD and e-waste handling.
Module 2: Internal System Architecture
Explore computer components, motherboard architecture, CPUs, memory types, storage devices, and how they interact within a system.
Module 3: Peripheral Integration & Expansion Slots
Understand installation and troubleshooting of peripherals, expansion card types, port interfaces, and plug-and-play concepts.
Module 4: Networking & Connectivity Fundamentals
Dive into network topologies, protocols, cabling standards, wireless technologies, and basic router/switch configurations.
Module 5: Mobile Platforms & Virtual Environments
Cover mobile device OS, hardware differences, virtualization concepts, hypervisors, and running virtual machines.
Module 6: Operating Systems & Command-Line Essentials
Learn OS installation, file systems, user management, and essential command-line tools for Windows, Linux, and macOS.
Module 7: Cyber Hygiene & Access Control
Study security best practices, antivirus tools, patch management, authentication methods, and access control models.
Module 8: IT Service-Desk & Customer Engagement
Focus on service-desk operations, ticketing systems, communication skills, SLAs, and managing user expectations.
Module 9: Scripting & Automation for IT Tasks
Introduce scripting basics using shell, PowerShell, or Python to automate routine IT tasks and improve efficiency.
Module 10: Troubleshooting Methodology & Operational Guidelines
Apply systematic troubleshooting frameworks, documenting processes, escalation procedures, and operational best practices.